الكيلانى عبدالسلام الكيلانى عبدالله
عضو هيئة تدريس
عضو هيئة تدريس قار
المؤهل العلمي: ماجستير
الدرجة العلمية: مساعد محاضر
التخصص: اقتصاد - اقتصاد
قسم التربية وعلم النفس - كلية التربية - درج
المنشورات العلمية
تحليل فجوات جودة الخدمات المصرفية باستخدام نموذج ( SERVQUAL ( دراسة تطبيقية على المصرف التجاري الوطني فرع درج
مقال في مجلة علميةAbstract
The study aims to evaluate the quality of banking services provided by the National Commercial Bank (Daraj branch) using the SERVQUAL model by measuring the gap between customer expectations and their actual perceptions of the services. The study adopts a descriptive-analytical approach, with a questionnaire designed based on the five SERVQUAL dimensions (Reliability, Responsiveness, Assurance, Empathy, and Tangibles) distributed to a random sample of 70 customers.
The results indicate negative gaps across all dimensions, with the highest gaps recorded in "Responsiveness" (-1.92) and "Empathy" (-1.85), while the smallest gap was in "Tangibles" (-1.32). Additionally, the relative importance analysis revealed that customers prioritize "Reliability" (25.53%), followed by "Assurance" (21.93%). The study recommends adopting improvement strategies focused on employee training and enhancing technological infrastructure to bridge these gaps.
الكيلانى عبدالسلام الكيلانى عبدالله، (03-2025)، مجلة القرطاس: مجلة القرطاس للعلوم الانسانية والتطبيقية، 26
صنع القرارات ودعم اتخاذ القرار المناسب في إدارة الأزمات دراسة حالة على مركز البيضاء الطبي ليبيا
مقال في مجلة علميةالمستخلص:
تهدف هذه الدارسة إلى تحليل آليات إدارة الأزمات في المؤسسات الليبية، مع التركيز على
صنع ودعم القرار المناسب في ظل الأزمات، وتمت دراسة حالة مركز البيضاء الطبي
كحالة د راسية حيث ثم تحليل أسباب الأزمات وطرق التعامل معها، وتوصلت الدراسة إلى
إن ضعف الاستجابة السريعة وعدم وجود فرق عمل متخصصة لإدارة الأزمات من أهم
التحديات التي تواجه المؤسسات الليبية الحكومية، كما أظهرت النتائج إن عدم وجود خطط
إستراتيجية مسبقة لإدارة الأزمات يؤدي إلى تفاقمها، وتوصي الد ا رسة بضرورة تبني مفهوم
إدارة الأزمات وتفعيل الفرق المتخصصة لمواجهة التحديات المستقبلية.
الكلمات المفتاحية: إدارة الأزمات الكوارث الطبيعية اتخاذ القرارات المؤسسات الحكومية .
الكيلانى عبدالسلام الكيلانى عبدالله، (02-2025)، مجلة دراسات الانسان والمجتمع: مجلة دراسات الانسان والمجتمع، 25
Relationship between Education and Economic Growth in Indonesia, Malaysia and Singapore
Journal ArticleABSTRACT
History shows that education was originally held informally in the family and held informal in society. Furthermore, formal education was held also in school. Even as you are understandable, these days the world of education experienced rapid development is outstanding. Relationships Education and Economic Life very closed. In connection with the problems as questionable above, based on data obtained from various sources, Sudarja Adiwikarta (1988) concluded that a link is steady and positive between the degree of education with economic life, in the sense that the higher the degree of education the higher the degree of economic life. Education is an essential ingredient of prosperity is at once obvious and contentious. So in this research will analyze the relationship between education (number of school or facilities and school expenditure) and economic growth (GDP). In this research will focused on high school. The reason to choose education because education reflects the country development index especially also in the economic growth.This research will used quantitative research. Data collection method in this research is documentation. Data collection from 1990-2015 from World Bank for data Indonesia, Malaysia and Singapore. Technique analysis data used is normality test, regression model, and correlation analysis, also descriptive analysis. The decsriptive analysis method is a method that describe mean, minimum value, maximum value, and standard deviation.The result showed that there is relationship between education expenditure and GDP in Indonesia, Malaysia and Singapore, this can be seen from the significant value lower than 0,05 so the hypothesis accepted. Another result showed that there is relationship between number of high school and GDP in Indonesia. This can be seen from the significant value lower than 0,05 so the hypothesis accepted. Suggestion for further research is to add another variables that affecting GDP in Indonesia, Malaysia and Singapore, such as employment rate, inflation rate
ALKEELANI ABDUOLSALAM AKEELANI ABDULLAH, (01-2017), Journal of Economic Education: Journal of Economic Education, 6